Reset Internet Services

Terms & Conditions


Before you begin to use any Internet Access Service or Hosting Service through Reset Internet Services, you ("you", "your", "yourself", and/or "subscriber") must review the following terms and conditions of Reset Internet Services (the "Internet Access Service or Hosting Service"). These terms and conditions explain Reset Internet Services obligations to you, and explain your obligations to Reset Internet Services when you use any service or product and will constitute a binding contract between you and Reset Internet Services. Reset Internet Services is providing you with the Internet Access Service or Hosting Service in consideration of your agreement to abide by these terms and conditions.

 

I. TERMS OF INTERNET ACCESS SERVICE AND HOSTING SERVICE AGREEMENT.

1. To make your use of the Internet Access Service or Hosting Service as enjoyable as possible, Reset Internet Services has developed Reset Internet Services Online Policies, which appear at the end of this Agreement and will continue to be refined and revised over time. You agree to abide by Reset Internet Services Online Policies and agree that those policies are incorporated into this Agreement by reference. Please take the time to familiarize yourself with those policies.

2. Current account charges, including billing methods, rates, and surcharges for using the Internet Access Service, may be found in Reset Internet Services Web Site or may be obtained by calling Reset Internet Services at 02 65415000.

3. You agree that Reset Internet Services may: (a) revise the terms and conditions of this Agreement (including Reset Internet Services Online Policies); (b) revise its billing rates and account surcharges; (c) configure network devices to restrict, deny or otherwise limit access to particular ports or internet protocol and (d) modify the services provided under this Agreement, at any time. Any such revisions and modifications shall be binding and effective immediately upon posting the revised Agreement or other changed service offering on Reset Internet Services website, the Reset Internet Services home page, or on notification to you by e-mail or Australia Post.

4. You agree to review the Agreement (including Reset Internet Services Online Policies) periodically to be aware of any such revisions. If any revision to this Agreement is unacceptable to you, you may terminate this Agreement at any time by providing Reset Internet Services with written notice by Australia Post, or by contacting Reset Internet Services via phone or email. Notice of your termination will be effective on receipt by Reset Internet Services.

5. You agree that, by continuing to use the Internet Access Service or Hosting Service following notice of any revision to the Agreement (including Reset Internet Services Online Policies), you accept any such revisions and agree to abide by any such revisions.

6. Reset Internet Services reserves the right to distribute informative e-mails to its subscribers on an ad hoc basis that it feels is pertinent to the quality of its service. These announcements may include information about revisions to this Agreement (including Reset Internet Services Online Policies) and/or modifications to the services provided under this Agreement or other information about Reset Internet Services products and services.

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II. REGISTRATION INFORMATION.

1. You agree to provide Reset Internet Services with accurate, complete registration information, to promptly notify Reset Internet Services of any changes in such information, and to verify such information as Reset Internet Services may request. If you do not provide Reset Internet Services with accurate registration information, you are not authorized to use theInternet Access Service or Hosting Service and your account may be terminated immediately.

2. YOU AGREE THAT BY USING THE INTERNET ACCESS SERVICE OR HOSTING SERVICE YOU REPRESENT THAT YOU ARE AT LEAST EIGHTEEN YEARS OLD AND THAT YOU ARE LEGALLY ABLE TO ENTER INTO THIS AGREEMENT.

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III. INTERNET ACCESS SERVICE.

1. Reset Internet Services will provide you with connectivity to the Internet through Reset Internet Services own hardware.

2. The Internet is an international computer network. The Internet is not owned, operated, or managed by, or in any way affiliated with Reset Internet Services or any of Reset Internet Services affiliates. Reset Internet Services cannot and does not guarantee that the Access Service will provide Internet access that is sufficient to meet your needs. You agree that your use of the Access Service and the Internet is solely at your own risk and is subject to all applicable local, state, national and international laws and regulations.

3. You agree that Reset Internet Services retains the right, but not the obligation, to restrict or terminate your Access Service at any time, if Reset Internet Services, in its sole discretion, determines that you are in violation of this Agreement and/or Reset Internet Services Online Policies. You agree that, if Reset Internet Services determines that you are in violation of this Agreement, any restriction or termination of your Access Service will be effective immediately, without prior notice. You agree that Reset Internet Services will have no liability to you for any restriction or termination of your Access Service pursuant to such violation.

4. YOU AGREE THAT IF RESET INTERNET SERVICES TERMINATES YOUR ACCESS ACCOUNT AS A RESULT OF YOUR VIOLATION OF THIS AGREEMENT OR RESET INTERNET SERVICES ONLINE POLICIES, YOU FORFEIT ANY RIGHT TO A REFUND OF ANY PREPAID ACCOUNT CHARGES, SUCH FORFEITURE BEING AGREED TO BY YOU AND RESET INTERNET SERVICES AS LIQUIDATED DAMAGES AND NOT AS A PENALTY. You further agree that Reset Internet Services is under no obligation to forward any email for an account cancelled due to a violation. Reset Internet Services reserves the right to refuse the application or reapplication of anyone whose account has been cancelled for a violation, or anyone whom Reset Internet Services suspects is acting on behalf of someone whose account has been cancelled for a violation. Reset Internet Services reserves the right to cancel or suspend all other accounts belonging to you if one of your accounts was involved in a violation.

5. Reset Internet Services reserves the right to disconnect and/or temporarily suspend an account from Reset Internet Services service without warning if in Reset Internet Services sole discretion there is a reasonable suspicion that such disconnection or suspension would prevent or interrupt a violation of this Agreement or Reset Internet Services Online Policies.

6. Subject to Copyright Act 1968 and any other applicable laws and regulations, Reset Internet Services reserves the right to remove or block access to, either permanently or temporarily, any files which Reset Internet Services suspects or which a third party alleges are associated with a violation of the law, this Agreement or Reset Internet Services Online Policies or with the account responsible for such violation. This includes but is not limited to blocking access to Usenet news articles.

7. Reset Internet Services reserves the right to refuse "smarthosting" connectivity and other similar services and procedures to any user who owns or operates an open mail relay.

8. Reset Internet Services reserves the right to remove, either permanently or temporarily, any e-mail that has been left on Reset Internet Services servers for a period of 45 days or more.

9. If the connection to Reset Internet Services Access Service has no activity from the user for a period of 30 minutes, then Reset Internet Services may disconnect services and end the session.

10. You are responsible for verifying that the phone number your computer is dialing in order to access the Internet through Reset Internet Services is a local access number. Any telephone charges associated with your access to the Internet through Reset Internet Services are solely your responsibility. RESET INTERNET SERVICES DOES NOT REIMBURSE OR PAY AND SHALL NOT BE RESPONSIBLE FOR ANY OF YOUR TELEPHONE CHARGES FOR ANY REASON.

11. You are responsible for obtaining and maintaining any communications equipment necessary to connect to Reset Internet Services, including modems, computer hardware and software, and long distance or local telephone service. You are responsible for ensuring that such equipment or service is compatible with Reset Internet Services requirements. In addition, you are responsible for maintaining the security of your account, password, files, network and user access, and any information you disseminate through Reset Internet Services or other Internet services, and for all use of your account with or without your knowledge or consent, including, without limitation, any use of your account by minors.

12. By using the Access Service you agree that neither Reset Internet Services nor its affiliates shall be held responsible or liable, directly or indirectly, for any loss, liability or damage of any nature caused, or alleged to have been caused, by your use of, or reliance on, any content, goods, or services available on or through the Access Service.

13. Theft of Service. You acknowledge that the right to the use of, and any benefits that may be derived from, the Access Service is personal to you and is being provided by Reset Internet Services as partial consideration of your agreement to pay the charges applicable to your account. You agree not to connect the Access Service or allow the Access Service to be connected by others to any other computers, located either on or outside your premises, than are reflected on your Access Service account with Reset Internet Services. The Access Service may not be used to facilitate or operate as an Internet Service Provider, “Wi-Fi” network or “hot-spot”, and you further agree not to distribute, resell, share or otherwise allow others to utilize the Access Service, either free of charge or for consideration. You acknowledge that any unauthorized receipt of the Access Service constitutes theft of service, which is a violation of Federal law and can result in both civil and criminal penalties. Reset Internet Services will prosecute violations to the fullest extent of the law.

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IV. CONTENT OF COMMUNICATIONS.

1. The Access Service provides you access to information, communications, software, photos, video, graphics, music, sounds, services and other material located both on Reset Internet Services computer servers and on the Internet ("Content"). As a matter of policy, Reset Internet Services does not pre-screen Content placed on Reset Internet Services computer servers by any of its subscribers. Moreover, Reset Internet Services does not have the practical ability to monitor, review, or restrict access to Content on Reset Internet Services servers prior to its transmission or to monitor all communications between parties. The Internet also provides access to individuals and organizations who are not Reset Internet Services subscribers. Reset Internet Services does not have the capability to monitor, review, or restrict any Content made available by third parties on the Internet, to edit or remove any Content that is not on Reset Internet Services own servers, nor to monitor all communications between parties. You agree that you shall be responsible for and bear all risk associated with the accuracy, completeness, reliability or usefulness of any Content available to you on or through the Access Service and for all your communication on the Access Service.

2. You agree that notwithstanding anything herein to the contrary, Reset Internet Services has the right, but not the obligation, to remove Content from Reset Internet Services computer servers which Reset Internet Services, in its sole discretion, determines to be in violation of this Agreement or Reset Internet Services Online Policies.

3. You acknowledge that you may receive or be exposed to Content, goods or services which you consider to be improper, inaccurate, misleading, defamatory, obscene or otherwise offensive. You agree that Reset Internet Services will not be liable for any action or inaction with respect to any such Content posted on or through the Access Service and the Internet.

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V. COPYRIGHT AND OTHER RIGHTS.

1. The Access Service provides access to Content that is protected by copyrights, trademarks, and other intellectual property rights ("Rights") of various third parties.

2. You agree that your use of Content shall be governed by all applicable laws and regulations, and by the specific restrictions placed on such Content by the owners or licensors of the Rights in such Content.

3. You agree not to upload, download, display, perform, transmit or otherwise distribute on or through the Access Service any material (including, without limitation, any Content to which you have access through the Access Service) that is subject to another party’s Rights, without that party’s express permission or unless otherwise authorized by law. You acknowledge and agree that any such unauthorized conduct: (a) may result in termination of this Agreement, and; (b) may expose you to civil or criminal liability. WITHOUT LIMITING THE FOREGOING IN ANY WAY, YOU ACKNOWLEDGE AND ACCEPT THAT RESET INTERNET SERVICES SHALL HAVE THE RIGHT, IN APPROPRIATE CIRCUMSTANCES, TO RESTRICT AND/OR TERMINATE YOUR ACCESS SERVICE IF YOU REPEATEDLY ENGAGE IN COPYRIGHT OR TRADEMARK INFRINGEMENT OR OTHER VIOLATIONS OF THE RIGHTS OF THIRD PARTIES.

4. You agree that by posting or transmitting or otherwise distributing material to any public area (such as public chat rooms, message boards, newsgroups, webspace or software libraries), you are requesting and authorizing Reset Internet Services to make that material available to other Internet users and that such access will result in copies of such material being transmitted to others. To the extent that such material is subject to any Rights of yours or a third party, you automatically (a) grant, and/or represent that owner of any such material has expressly authorized you to grant, Reset Internet Services a royalty-free, perpetual, irrevocable, non-exclusive, world-wide, right and license to reproduce, publish, distribute, perform and display such material (in whole or in part), or (b) represent that the publication, distribution, performance and display of such material (in whole or in part) by Reset Internet Services, is otherwise authorized by law.

5. With respect to any material stored on an Reset Internet Services system at your direction , you acknowledge and agree that in the event that Reset Internet Services receives appropriate notice that such material infringes the Rights of a third party, has actual knowledge of such infringement, or is aware of facts or circumstances from which infringement is apparent, Reset Internet Services shall have the right immediately to remove or block access to such material. Under such circumstances, however, you shall have the right to notify Reset Internet Services that such material has been removed or access denied as a result of a mistake or misidentification of the material. Reset Internet Services policy with respect to such notices is explained in more detail in Reset Internet Services Online Policies. You also acknowledge and agree that, under appropriate circumstances, Reset Internet Services shall have the right to remove or block your access to allegedly infringing Content provided by third parties.

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VI. NO WARRANTY.

1. YOU AGREE THAT YOUR USE OF THE ACCESS SERVICE, THE ACCESS SERVICE SOFTWARE, AND THE INTERNET IS SOLELY AT YOUR OWN RISK. YOU AGREE THAT THE ACCESS SERVICE AND THE ACCESS SERVICE SOFTWARE IS PROVIDED ON AN "AS IS," "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, UNLESS SUCH WARRANTIES ARE LEGALLY INCAPABLE OF EXCLUSION.

2. EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE EXPRESSLY PROHIBITED BY LAW, RESET INTERNET SERVICES DISCLAIMS ANY AND ALL LOSS, DAMAGE OR LIABILITY ARISING OUT OF OR RELATING TO YOUR USE OF THE ACCESS SERVICE, INCLUDING, BUT NOT LIMITED TO, ANY LOSS, DAMAGE OR LIABILITY RELATING TO: (A) LOSS OR CORRUPTION OF DATA; (B) LOSS OF OR DAMAGE TO SOFTWARE OR HARDWARE; (C) ACCESS DELAYS OR ACCESS INTERRUPTIONS; (D) COMPUTER VIRUSES; (E) NON-DELIVERY OR MIS-DELIVERY OF DATA; (F) THE NEGLIGENT ACTS AND/OR OMISSIONS OF RESET INTERNET SERVICES OR RESET INTERNET SERVICES SUBSCRIBERS; (G) ANY DEFECTS, FAILURES, ERRORS, OMISSIONS, OR MISSTATEMENTS IN ANY AND ALL INFORMATION, GOODS, OR SERVICES OBTAINED ON OR THROUGH THE ACCESS SERVICE, (H) ANY FAILURE OF ACCESS SERVICE SOFTWARE TO BE YEAR 2000 COMPLIANT; AND; (I) LOSS OR LIABILITY RESULTING FROM ACTS BEYOND RESET INTERNET SERVICES CONTROL.

3. You agree that Reset Internet Services entire liability, and your exclusive remedy, with respect to your use of the Access Service, your use of the Access Service Software, and any breach of this Agreement is solely limited to the amount you paid to use the Access Service. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states, Reset Internet Services liability is limited to the extent permitted by law.

4. You may not rely on oral or written information or advice given by Reset Internet Services officers, directors, employees, agents, authorized representatives, subcontractors or affiliates and/or their officers, directors, employees, agents, authorized representatives, or subcontractors or affiliates to create a warranty or increase the scope of warranty already established in these terms and conditions. Your rights and Reset Internet Services responsibilities are limited to the warranties that are expressed in these written terms and conditions that have been established by Reset Internet Services to govern the use of the Access Service.

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VII. INDEMNIFICATION.

1. You agree to defend, release, indemnify, and hold Reset Internet Services, its affiliated companies and licensors, and its and their respective officers, directors, employees, agents, authorized representatives, and subcontractors harmless from all liabilities, claims and expenses, including without limitation reasonable attorneys fees, arising from breach of the Agreement by use of, or in connection with the posting or transmission of any Content or other material by or through your account on the Access Service.

2. You agree that Reset Internet Services has the right, but not the obligation, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you pursuant to Paragraph 1 of this section. In such event, you shall have no further obligations pursuant to Paragraph 1 of this section.

3. The Customer acknowledges and agrees that; (a) interconnections are with external national and international networks and/or data services. (b) The Customer and Consumer may not always have access to the System at any given time; and (c) maintenance outages, interruptions and access difficulties can occur; and therefore the Customer indemnifies Reset Internet Services for any inability to provide services at any time.

4. Without limitation, Reset Internet Services is not liable for any delay or failure in performance due to reasons of Force Majeure, including; (a) acts of God, earthquake, fire, floods, labor disputes, riots, terrorist attacks, war or epidemics. (b) Acts or omissions of vendors or suppliers, changes in law or regulation, action by government or other competent authority, transportation difficulties, or other causes that are beyond the reasonable control of Reset Internet Services.

5. You acknowledge that at times the number of users using the service will mean the service is slower or more limited than at other times or temporarily not available. 

6. You acknowledge that using the dialup modem service that there is no Guarantee of line availability. 

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VIII. TERMINATION.

1. You agree that, notwithstanding anything herein to the contrary, you or Reset Internet Services may terminate this Agreement for any reason at any time.

2. You agree that your only right with respect to any dissatisfaction with (a) any agreement term, policy, or practice of Reset Internet Services in operating the Access Service, (b) any Content available on or through the Access Service or change therein, or (c) amount or type of fees or billing methods, or change therein, is to terminate this Agreement as set forth in Paragraph 1 of this section.

3. You agree that Reset Internet Services has the right, but not the obligation, to delete all program, data, or other files on Reset Internet Services computer servers that are associated with your account at the time of termination.

4. Only the person whose name is on the account shall have the right to change the user id(s) and/or password(s) for the account, and/or cancel an existing account. Some restrictions may apply to your selection of user id.

5. The following fees and charges are non-refundable: Web and Publishing/Development Fees, Domain registration fees, Static IP charges, and any shipping and handling charges.

6. You understand and agree that Reset Internet Services has the right to suspend your dial-up service if you are delinquent in payment of any other Reset Internet Services service. If you are a pre-paid dial-up service subscriber, Reset Internet Services reserves the right to apply any pre-payments on your dial-up account to other delinquent services on your Reset Internet Services account.

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IX. MISCELLANEOUS.

1. You agree that this Agreement and Reset Internet Services Online Policies (which are incorporated by reference) comprise the entire understanding between Reset Internet Services and you, and supersede any prior agreements or correspondence between you and Reset Internet Services and/or any postings or other notices from Reset Internet Services with respect to the subject matter of this Agreement.

2. You agree that, if any portion of this Agreement (including Reset Internet Services Online Policies) is held invalid or unenforceable, that portion will be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties, and the remaining portions will remain in full force and effect.

3. This agreement is governed by the law in force in the State of New South Wales, and the parties irrevocably submit to the non-exclusive jurisdiction of the courts of New South Wales and courts of appeal from them for determining any dispute concerning this agreement.

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X. ADSL CIRCUITS

Installation
1. The Customer indemnifies Reset Internet Services and its Contractors against any claim by the owner or occupier of the ADSL circuit premises, or any person, in relation to the provision or installation of ADSL circuits or: (a) Disruption in the delivery of the Consumer telephone service, (b) Cancellation of the ADSL circuit for any reason, (c) Suspension of the ADSL circuit to particular Internet Protocol (IP) addresses or (d) Refusal by Reset Internet Services to provide circuits on the nominated analogue telephone line.
2. The Customer warrants that the nominated Consumer is the same Consumer of this ADSL circuit and agrees that the Installation of the ADSL circuit may cause temporary disruption to the standard telephone service nominated by the Consumer.

Technical
3. ADSL circuits are available in (3) three grades: Residential Grade, Business Grade and Premium Grade.
4. ADSL circuits are available in (4) four theoretical speeds which may only be achievable under ideal conditions.
(a) 256Kbps/64Kbps, 512Kbps/128Kbps, 1.5Mbps/256Kbps asymmetric (faster downstream than upstream) configurations and: (b) 515Kbps/512Kbps (equal downstream and upstream) configuration:
5. Theoretical speeds may not be achievable for reasons which include but are not limited to:
(a) Carrier line interference, (b) Internet Congestion, (c) Aggregation, and (d) errors in the configuration of Consumer equipment.
6. Additional Carrier features may interfere with the ADSL circuit including but not limited to: (a) Customer Loop Metering, (b) InContact, (c) Line Hunt, (d) OnRamp, (e) Payphone and (f) Siteline. Any other telephony equipment used on the same line as the ADSL circuit must be isolated from interference by the use of an appropriate line filter.
7. Due to technical limitations by the Carrier, ADSL circuits can only be provided on a “Qualified Pair” telephone line, as described and determined by the Carrier.
8. Should the Consumer cancel or modify their telephone service provided by the local loop, the ADSL circuit will also cease to function.

9. All equipment connected to ADSL circuits must be of a suitable quality and approved by Austel.

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 XI. VoIP SERVICES

EMERGENGY SERVICE CALLS - '000'

'000' emergency service calls should not be made from our VoIP service.

Due to the nature of VoIP and its reliance on an internet connection, VoIP cannot provide faultless emergency call services.
Emergency calls can be made by calling 000 on any fixed telephone, or by dialing 000 or 112 on most mobile phones.
When your call is answered you will be asked which service you require and you will be put through to the relevant contact.

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XII. HOSTING SERVICE.

ARCHIVING OF DATA

Reset Internet Services will archive the Customer's data onto backup mechanisms on a regular basis for the purposes of disaster recovery.  In the event of equipment failure or data corruption, Reset Internet Services will restore from the last known good archive.  In the event of corruption of all of Reset Internet Services's archives, or in the event that an old archive is used to restore data, the Customer should be prepared to upload its data to its web site.  Reset Internet Services will not be liable for incomplete, out-of-date, corrupt or otherwise deficient Customer data recovered from Reset Internet Services backups.

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XIII. ACCEPTANCE BY USER.

1. I accept the terms of this Internet Access Agreement and agree to be bound by its terms.

 

RESET INTERNET SERVICES ONLINE POLICIES

Reset Internet Services dedication to customer service means that Reset Internet Services strives to maintain an Internet Access Service ("Access Service") that provides Reset Internet Services customers with an enjoyable Internet experience, and an experience that is free from interference by persons who use the Access Service in an improper or unlawful manner. Reset Internet Services Online Policies address frequently asked questions regarding proper online conduct. These policies include information on: Reset Internet Services Account Charges; the content of the material that you may find on or through the Access Service; goods and services available online through the Access Service; and procedures for reporting complaints regarding a person’s online conduct.

Reset Internet Services Online Policies, including the following list of Prohibited/Abusive Activities, are part of your subscriber agreement. Please note that if you engage in any such activities, Reset Internet Services may suspend or terminate your account.

As explained in your subscriber agreement, your use of Reset Internet Services Internet Access Service must be governed by all applicable laws and regulations, including all applicable local, state, national, and international laws and regulations. In addition to other applicable laws, this includes all laws relating to copyright, trademark, trade secrets, obscenity, defamation, rights of privacy and publicity, false advertising, and fraud.

In addition to such laws and regulations, when using the Access Service you must use your best efforts to avoid interfering with any other person’s use and enjoyment of the Access Service. You must also ensure that your use of the Access Service is governed by generally accepted rules of proper Internet conduct.

Please use your best judgment, be respectful of other subscribers, and take the time to review the activities listed below. These activities are not proper Internet conduct and are prohibited activities on the Access Service. Following these rules will ensure that everyone has an enjoyable Access Service experience.

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1. PROHIBITED / ABUSIVE ACTIVITIES

For purposes of the Prohibited/Abusive Activities, the term "content" means information or material of any type capable of being posted or transmitted on or through the Access Service, including material in print, graphic, pictorial audio, or audio-visual form.

When using the Access Service:

    (a) Defamation. You agree not to post or transmit any content in violation of any applicable law of libel or defamation in Australia or elsewhere.

    (b) Fraud. You agree not to post or transmit any fraudulent content on or through the Access Service. This includes any content that you know or have reason to know is false, and that you intend for others to rely on.

    (c) False Advertising. You agree not to post or transmit on or through the Access Service any advertising or promotional materials that contain false, deceptive, or misleading statements, claims, or representations.

    (d) Unsolicited Advertising. You agree not to post or transmit any unsolicited advertising, promotional materials, or other forms of solicitation to other subscribers, individuals, or entities, except in those areas (e.g., classified advertisement areas) that are designated for such a purpose. You further agree not to involve or associate Reset Internet Services in any way with the posting or transmission of unsolicited advertising, promotional materials, or other forms of solicitation, including but not limited to unsolicited advertisements sent from another service provider advertising an Reset Internet Services-hosted web page, and unsolicited advertisements sent from another service provider which request that replies be sent to an Reset Internet Services email address.

    (e) Copyright Violations. You agree not to post or transmit on or through the Access Service any content that infringes another person’s or entity’s copyright in all or any part of the content.

    (f) Trademark, Service Mark, and Trade Dress Violations. You agree not to post or transmit on or through the Access Service any content that infringes, dilutes or otherwise violates another person’s rights in its trademarks, service marks, trade dress, or other indicia of origin.

    (g) Trade Secret Violations. You agree not to post or transmit on or through the Access Service any content that reveals trade secrets or other confidential or proprietary information belonging to another person or other entity.

    (h) Obscenity. You agree not to post or transmit any obscene or pornographic content, including, but not limited to, child pornography, on or through the Access Service.

    (i) Harassment, Threats, and Abuse. You agree not to use the Access Service to harass, intimidate, threaten, or abuse any person or entity, by any means, including the use of vulgar, hateful, racially or ethnically offensive, sexually harassing, or otherwise objectionable content.

    (j) False Pretenses. You agree to not use the Access Service to impersonate any person, including but not limited to, an Reset Internet Services official or an information provider, guide, or host, or communicate under a false name or a name that you are not entitled or authorized to use in all forms of online communication, including, but not limited to, screen names, subscriber profiles, chat dialogue, and message posting.

    (k) Chain Letters. You agree to not post or transmit chain letters, or letters or messages that offer a product or service based on the structure of a chain letter, on or through the Access Service.

    (l) Inappropriate Content. You agree not to post or transmit on or through the Access Service content that is patently inappropriate material under the circumstances -- e.g., content or topics not related to the topics focused on by the participants in a particular news group or mailing list.

    (m) Scrolling. You agree not to cause the screen to "scroll" faster than other subscribers or users are able to type to it, or any action to a similar disruptive effect on or through the Access Service.

    (n) Disruptive Activities. You agree not to use the Access Service to disrupt the normal flow of online dialogue, or otherwise act in a manner that negatively affects use of the Internet by other subscribers, users, individuals, or entities.

    (o) Violations of Service Providers’ Rules. You agree to not use the Access Service to violate any operating rule, policy, or guideline of any other online service provider or interactive service.

    (p) Multiple Access. You agree that this Agreement is not transferable. You agree not to simultaneously access the Access Service for more than one session at any time.

    (q) Abuse of Reset Internet Services Procedures. You agree not to make false or unverified complaints against any Reset Internet Services subscriber, or otherwise abuse any of Reset Internet Services Complaint Response Procedures.

    (r) Systems Abuse. You agree not to abuse Reset Internet Services system, or any other system accessible through the Internet via Reset Internet Services, by causing any harm to the system so that it inhibits or negatively impacts the ability of other users to effectively use such system. You further agree not to compromise or attempt to violate security at Reset Internet Services or elsewhere, including but not limited to, attempted access of any data, server, or account that you are not expressly authorized to access.

    (s) SPAM. You agree not to post or cross post, regardless of content, copies of the same message to 20 or more newsgroups.

    (t) Support Abuse. You agree not to harass, threaten or abuse authorized representatives of Reset Internet Services, including but not limited to tech support representatives, customer relations representatives, and sales representatives, or otherwise abuse Reset Internet Services support services.

    (u) Inappropriate software, products, and services. You agree not to post, transmit, promote, or otherwise make available any software, product or service that is illegal, violates the rights of Reset Internet Services or a third party, or is designed to violate this Agreement. Such software, products or services include, but are not limited to, programs designed to send unsolicited advertisements (i.e. "spam ware"), services which send unsolicited advertisements, programs designed to initiate "denial of service" attacks, mail bomb programs, and programs designed to gain unauthorized access to networks on the Internet.

    (v) Reselling. You agree not to resell Reset Internet Services or products without an express written agreement with Reset Internet Services to do so.

    (w) Theft of Service. You acknowledge that the right to the use of, and any benefits that may be derived from, the Access Service is personal to you and is being provided by Reset Internet Services as partial consideration of your agreement to pay the charges applicable to your account. You agree not to connect the Access Service or allow the Access Service to be connected by others to any other computers, located either on or outside your premises, than are reflected on your Access Service account with Reset Internet Services. The Access Service may not be used to facilitate or operate as an Internet Service Provider, “Wi-Fi” network or “hot-spot”, and you further agree not to distribute, resell, share or otherwise allow others to utilize the Access Service, either free of charge or for consideration. You acknowledge that any unauthorized receipt of the Access Service constitutes theft of service, which is a violation of Federal law and can result in both civil and criminal penalties. Reset Internet Services will prosecute violations to the fullest extent of the law.

    (x) Unlimited Hours. User agrees to allow Reset Internet Services to force a 30 minute idle timeout and five hour maximum session on their dial-up account. Attempts to defeat the idle timer using a ping bot or system tool, or the use of a redialer to automatically reconnect once disconnected is prohibited. Inactivity is defined as less than 500 bytes of data transferred between User's modem and the Service. User understands that unlimited service does not mean dedicated service. Dedicated service shall be defined as an average of more than ten channel hours a day, based on a thirty day calendar month usage report. User may be blocked and/or forced to upgrade to continue service if their account is used as a dedicated connection. Although we advertise "Unlimited Hours" in regards to some of our Dial-Up services, there are several limitations applied. The sole purpose of these limitations is intended to limit the amount of unnecessary use, in our sole discretion, of our services by any such User, which restricts overall system availability for other such Users.

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2. CONTENT OF ONLINE MATERIAL.

Reset Internet Services Internet Access Service provides access to information, communications, software, photos, video, graphics, music, sounds, services and other material located both on Reset Internet Services computer servers and on the Internet ("Content"). You should be aware that the Internet contains Content, goods and services that you may find improper, inaccurate, misleading, defamatory, obscene or otherwise offensive. Such Content may not be appropriate for you or for any minors who may be accessing the Internet through your account.

As a matter of policy, Reset Internet Services does not pre-screen Content placed on Reset Internet Services computer servers by any of its subscribers. Moreover, Reset Internet Services does not have the practical ability to monitor, review, or restrict access to Content on Reset Internet Services servers prior to its transmission or to monitor all communications between parties. Thus, there may be Content on Reset Internet Services servers which may violate Reset Internet Services rules, and you may receive offensive and unsolicited Content that Reset Internet Services cannot control.

Reset Internet Services retains the right to remove Content from Reset Internet Services servers that violates its subscriber agreement (including these On-Line Policies). In particular, Reset Internet Services reserves the right to remove or block access to material if it receives appropriate notice that such material infringes the proprietary rights of a third party, has actual knowledge of such infringement, or is aware of facts or circumstances from which infringement is apparent. However, the Access Service provides access to users who are not a part of Reset Internet Services Access Service and Reset Internet Services does not have the capability to monitor, review, remove or restrict access to any Content made available by third parties on the Internet.

Accordingly, Reset Internet Services cannot be responsible for any conduct, Content, goods, and services available on or through the Access Service. Reset Internet Services suggests that concerned parents consider using one of the commercially available software programs capable of restricting access to sexually explicit material on the Internet. However, no parental control software is perfect. Your use of such software is solely at your own risk. Reset Internet Services makes no warranties or representations as to the accuracy, completeness, or usefulness of any parental control software or service.

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3. PRIVACY OF COMMUNICATIONS.

Reset Internet Services intends to respect its subscribers’ privacy and will not randomly monitor or disclose the contents of private e-mail or private chat room communications. However, you agree that Reset Internet Services has the right, but not the obligation, to monitor or disclose the contents of private communication, if Reset Internet Services, in its sole discretion, reasonably believes that such action is necessary: (a) to comply with applicable law or valid legal process; (b) to protect Reset Internet Services rights or property; or (c) in emergencies when a person’s physical safety is at issue.

In addition, Reset Internet Services reserves the right under appropriate circumstances to disclose the identity of a subscriber to third parties in response to a valid legal subpoena and to otherwise cooperate with legitimate police inquiries and lawful civil proceedings.

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4. ONLINE GOODS AND SERVICES.

Reset Internet Services does not control or take responsibility for any Content, goods, or services which independent third parties may available on or through the Access Service. Subscribers may receive blind opportunity advertisements, pyramid schemes, and other "get rich quick" schemes on or through the Access Service. These should be avoided or approached with ample scepticism. Please remember that Reset Internet Services does not endorse, warrant, or guarantee the accuracy, completeness, usefulness, quality, or availability of any such Content, goods, or services, and your use thereof is solely at your own risk.

You should use your best judgment and exercise caution when purchasing a product or service through the Access Service. Reset Internet Services will not be a party to, or in any way be responsible for, monitoring any purchases or other transactions between you and any other persons providing Content, goods, or services on or through the Access Service. Reset Internet Services assumes no responsibility for any such transactions and will not mediate disputes relating to such transactions. Reset Internet Services disclaims any responsibility for any such transactions even where the Access Service features or displays a link with a particular World Wide Web site.

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5. ACCOUNT CHARGES.

Your monthly account charges are payable in advance. If you terminate your account, you will receive a prorated refund for any access time credited to your account, less applicable termination fee. However, if your account is terminated by Reset Internet Services because of violations of Reset Internet Services subscriber agreement (including these Online Policies), you will not be entitled to a prorated refund, such forfeiture being agreed to you and Reset Internet Services as liquidated damages and not as a penalty and you may be subject to a termination fee.

You are responsible for all activities and charges associated with your account. If any unauthorized charges are made on or through your account, you are responsible for such charges until you notify Reset Internet Services of a breach of security by calling Reset Internet Services at 02 65415000 and change your password. Please be advised that the contact person or listed owner of the Reset Internet Services Internet Account is solely responsible for activities conducted through, on or with their Reset Internet Services Internet Account, including activities by other persons (including minors) whether or not authorized by such contact person or listed owner. If you, or someone to whom you have given access to your account, violates the Reset Internet Services Internet Access Agreement, your account may be terminated.

If you pay by credit card, you expressly authorize Reset Internet Services to charge the credit card account number associated with your Account for any Access Service charges that accrue from month to month, biannually, annually, or any other subscription term. You reauthorize Reset Internet Services to charge your designated credit card account each time you use the Access Service. This authorization will remain valid until you terminate your authorization in writing. Reset Internet Services may immediately terminate your account, in Reset Internet Services sole discretion, for declined credit cards, returned checks, or any other non-payment of account charges.

Your first billing cycle will begin on the date you purchase the Access Service and will continue until the end of the same month. A new billing cycle will begin on the 1st day of every month there after.

If you pay other than by credit card, your account charges are due on your receipt of an invoice, and payment of your account charges must be received by Reset Internet Services prior to the seventh (7)  day of each new billing cycle. Your account will be considered to be in default if payment of your account charges is not received within seven (7) days after the date of your invoice. If your account is still unpaid seven (7) days after the date of your invoice, you may have your Access Service interrupted or terminated.

If any instrument received in payment is returned to Reset Internet Services unpaid, your account will be considered to be in default, and in addition to the amount due, you will be subject to a returned cheque charge of $25.00. If your account is cancelled or interrupted for non-payment, you must continue to pay your monthly account charges. Only your written request to terminate your account will relieve you of your obligation to pay your monthly account charges.

If your account is in default, you are subject to an interest charge of 1.5 percent per month, or the maximum allowable rate under state law. If you default on your account, you agree to pay Reset Internet Services its reasonable expenses, including attorneys’ fees and collection agency fees, incurred in enforcing Reset Internet Services rights under Reset Internet Services Internet Access Agreement.

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Liability for Misrepresentations.

Please note that any person who knowingly misrepresents to Reset Internet Services that material is infringing shall be liable to Reset Internet Services and/or the alleged infringer for any damages (including costs and attorneys’ fees) suffered or incurred by Reset Internet Services and/or the alleged infringer as a result of Reset Internet Services relying on such misrepresentation and removing or disabling access to such material.

Similarly, any person who knowingly misrepresents to Reset Internet Services that the material was removed or access blocked by mistake or misidentification shall be liable to Reset Internet Services and/or the copyright owner or its authorized licensee for any damages (including costs and attorneys’ fees) suffered or incurred by Reset Internet Services and/or the copyright owner or its authorized licensee as a result of Reset Internet Services relying on such misrepresentation and replacing such removed or blocked material.

IF YOU HAVE ANY QUESTIONS REGARDING THESE POLICIES, YOU CAN CALL RESET INTERNET SERVICES CUSTOMER SERVICE DEPARTMENT AT 02 65415000.

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